Hutch messages and Information Architecture!
I call from a Hutch prepaid phone, and it tells me after the call
"Your last call charges were...blah"
Then I decide to send a message(sms) from Hutch and it says
"Your last call charges were...blah"
Why should it be a call charge when I send a message?
How about saying
"Your last communication was charged...blah"
"Communication" would encapsulate both calls and messages sent!
It is as generic as a transaction at a bank or an ATM, where we are abstracting whether it was a deposit or withdrawal or a draft issuance.
It's time we looked ahead of time...
"Your last call charges were...blah"
Then I decide to send a message(sms) from Hutch and it says
"Your last call charges were...blah"
Why should it be a call charge when I send a message?
How about saying
"Your last communication was charged...blah"
"Communication" would encapsulate both calls and messages sent!
It is as generic as a transaction at a bank or an ATM, where we are abstracting whether it was a deposit or withdrawal or a draft issuance.
It's time we looked ahead of time...
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